Privacy policy
Effective Date: 07-08-25
Website: https://hansontrends.com
Contact Email: hansontrends@gmail.com
Phone: +91 93455 15345
Address: Hanson trends, 104/4a, Somasundaram layout, Teachers Colony, Pollachi -642001
1. Order Cancellation Policy
Hanson Trends reserves the right to cancel any order at its sole discretion. This may occur due to stock unavailability, pricing errors, suspected fraud, or any other reason deemed necessary. By placing an order, you agree to this condition.
2. Cookie Policy
We use cookies to enhance your browsing experience, enable basic functions, and help us understand customer preferences. You can choose to accept or reject cookies through your browser settings. Refusing cookies may limit some features, but you can continue to browse our site.
3. Grievance Redressal (as per Indian Law)
In compliance with Section 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, Hanson Trends has established a grievance redressal system. For any concerns or complaints:
Grievance Officer: Swapnil Bagul
Designation: CRM Team Leader
Phone: +91 86559 86411
Email: hansontrends@gmail.com
- Each complaint will be assigned a unique ticket number.
- If you're not satisfied with our initial response, the Grievance Officer will acknowledge your complaint within 48 hours and initiate resolution.
4. How We Collect Personal Data
We may collect personal information in the following ways:
- When you place an order, sign up, or fill out forms on our website.
- When you contact customer service.
- When you visit our stores or attend our events.
- Through cookies and location data for enhanced personalization.
- CCTV footage (in-store) — retained for up to 30 days.
5. What is Personal Data?
Personal data refers to any information that can identify you — such as your name, address, phone number, email, payment details, IP address, etc. This also includes information from your device that may indicate your location or behavior.
6. Why We Use Your Personal Data
We use your data for the following purposes:
- Processing and fulfilling orders.
- Providing customer support.
- Sending order and promotional emails.
- Authenticating users and securing our website.
- Improving our products and services.
- Complying with legal and regulatory obligations.
7. Data Storage & Shopify Hosting
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use. Your data is stored securely on Shopify’s servers behind firewalls.
8. How Long We Retain Your Data
We retain your personal data only for as long as necessary to:
- Provide services to you.
- Stay in contact.
- Fulfill legal, regulatory, or business requirements.
When no longer needed, we securely delete or anonymize the data.
9. Sharing of Personal Data
We may share your information with trusted third parties, such as:
- Payment processors.
- Delivery partners.
- IT and cloud service providers.
- Legal, audit, or regulatory bodies when required.
All third parties are contractually obligated to protect your data.
10. International Transfers
Your data may be transferred to Shopify’s servers and third-party service providers located outside India. These transfers comply with applicable data protection regulations.
11. Your Rights
As a data subject, you have the following rights:
- Access – Request a copy of your data.
- Correction – Fix incorrect or incomplete data.
- Erasure – Ask us to delete your data (where applicable).
- Objection to Marketing – Opt out of promotional emails.
- Withdraw Consent – Revoke consent at any time.
To exercise your rights, please email us at: hansontrends@gmail.com
We may request verification to protect your information.
12. Security of Your Data
We implement strict security measures to prevent unauthorized access, loss, or misuse of your data. While we strive to protect your personal information, no online transmission is 100% secure. Use a secure browser and manage your passwords responsibly.
13. Your Responsibility
If you have an account on our website, you are responsible for maintaining the confidentiality of your login credentials and any activities under your account.
14. Updates to this Policy
We may periodically revise this Privacy Policy. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
